To utilise our expertise and local knowledge to provide our customers with innovative and inspiring Shariah compliant Takaful solutions, build value for our shareholders by consistently producing superior operating results and create the best place to work for our employees.
To be recognized as the leading and trusted Takaful insurance provider of choice, operating in full unity with the principles of Shariah.
Aspire to provide the right service, the first time.
Provide customers with a well-mannered, friendly and informative service environment whether dealing with them over the phone, or face to face.
Provide professional assistance to ‘enquiries in a timely manner.
Consider customer ‘comments to help improve customer care quality.
Ensure complaints are handled promptly and fairly.
Develop, support and encourage our staff to deliver these commitments.